Visitor

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1 Message

Tuesday, July 15th, 2025

Mobile Time To Switch?

I recently switched from Verizon Wireless to Xfinity Mobile.  The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me.  This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices.  The salesman said nothing about a 30 day expiration for this offer.  Verizon was also extremely unhelpful and locked me out of my account after I switched, meaning I did not have access to my billing information.  I finally was able to obtain a copy of my final Verizon bill and submitted it for the $400 devise reimbursement/gift card.  Xfinity denied my claim and citing the fact that the Verizon bill was over 30 days old.  I guess I might have to switch again to a company that doesn't offer false promises.

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Official Employee

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2.6K Messages

3 months ago

 

user_3zdcw4 Thanks for reaching out! I would recommend contacting the Incentive Team directly to see if this can be reviewed closer for you. 

 

Visitor

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1 Message

8 days ago

I submitted all the information needed to get my promotion money. I just want to know if it was received 

Official Employee

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2.4K Messages

 

user_cfw7od Thanks for reaching out via our Xfinity Community Forums. I would be happy to reivew4 the status of your promotion and information received. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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