Visitor
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1 Message
MY BILL.
I have a very serious problem with my new xfinity mobile bill !!!! I went to the xfinity store in coon rapids, mn. to see what was going on and they said that the phone consultant had lied to me and tricked upon sign up on my new plan ??!! If i cannot get this taken care of i will be canceling my phone plan along with my xfinity internet that i have had for a long time and have been very happy with !! this person that signed me up should be able to be tracked down. please contact me asap please to help me get this taken care of !! Bryan [Edited: "Personal Information"] [Edited: "Personal Information"]
XfinityJeff
Official Employee
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413 Messages
22 days ago
Good morning @user_wscbxa, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I do know how frustrating it can be to receive a bill that is higher than you were told it was going to be, that is not how we want your relationship with Xfinity mobile to start. You have come to the right place for assistance with this issue, however. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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