Visitor
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1 Message
My name appearing on bill statement after transfer
I have purchased Xfinity wifi and then transfer to my roommate as primary account and I became manager to the same account. All the bill statements still show my name. Now I vacated the room and I was removed from manager as well. I don't see any xfinity services active on account. Will the new bill statements still show my name? If yes, how do I proceed in this case?
DreamSayerZ
Problem Solver
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1.1K Messages
20 days ago
Making changes to the management of the account does not change the account holders name. You are responsible, as you setup service and signed the contract. If you need to change ownership of the account to someone else, see this support article; https://www.xfinity.com/support/articles/account-ownership-change
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XfinityJamesC
Official Employee
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3.1K Messages
19 days ago
Greetings, @user_74r7qy! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing statement issue. You have definitely come to the right place for assistance.
When you transferred everything over to your roommate, did you come into the Xfinity Store together and present photo IDs, or send in documentation to change the ownership and financial responsibility of the account over to them? If you only made changes to the account profiles, the billing and financial responsibility for the account will remain in your name until a more formal transfer can be completed.
We may be able to help you get that taken care of. Although, if you no longer have a Primary or Manager profile on the account, your roommate would need to add you back on, or they would need to reach out to us directly, using their own community forums handle.
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DiamondDea
Visitor
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20 Messages
19 days ago
It's interesting how answers are spelled out clearly in the forum but who's actually training the Xfinity employee's in the store(s)?
My own Diamond Xfinity Account (i.e. Internet & Cable) and Xfinity Mobile account (2 phone lines) were transferred OUT of my name by a local store in Portland Oregon (72nd & Sandy) by an Xfinity Employee by the name of "Bob Powers" on 2/28/2026 without my presence in the store, my State ID, nor did the person who requested the transfer have documentation to legally change ownership of my account, nor was I sent an email with a link to APPROVE the account transfer(s) or a confirmation email stating the change had been made.
It was resolved (obviously) but I'm still livid.
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