2 Messages
Need assistance ordering a physical SIM for promotional free BYOD line (eSIM loop issue)
Hello,
I am trying to claim the current promotional free BYOD (Bring Your Own Device) line on my Xfinity Mobile account.
However, I am stuck in an eSIM loop. The automated online compatibility checker and the local retail store system are aggressively forcing an eSIM activation prompt. My device is a specific unlocked Android model that requires a physical nano-SIM card to operate.
I need a Digital Care Agent to help me manually process this promotional free line order and ship a physical SIM card kit to my billing address without the system forcing a digital eSIM download.
Thank you for your assistance.
XfinityJeffB
Official Employee
•
856 Messages
9 days ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0