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user_7ahfvj
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09/28/2026 2:15 PM

Need call logs from April - June 2026

I am trying to see how I can request my call logs on my Xfinity mobile. I closed my account as Xfinity Mobile did not service the new area of my zip code of where I moved. Because my account is closed, I am being told that I need to go to an Xfinity store since I cannot pull the information on my end. Last time I went for a different matter, I wasted $450 on a plane ticket since I was told there was no way for me to request my information via phone or online (I cannot access the account since it's closed) and was told I need to do the same. For context, the closest store is about 8 hours away one way.

Please assist as I legally requesting these documents since I cannot obtain them on my end. 

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Updated 

18 days ago

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XfinitySara

Official Employee

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3K Messages

18 days ago

Hello, @user_7ahfvj. We are happy to see what we can do on our end! Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

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