Visitor
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1 Message
Need support
Just moved to a city 2 weeks ago and got internet. Was talked into getting Xfinity mobile imported my number from AT&T prepaid. Invalid SIM card Network locked SIM card inserted. I have not had phone or text service since yesterday. The chat bot won't connect me to a human and I do not have access to live calls. This is not okay. I was told at 8:00 this morning I could talk to an EOC mobile Care team but now the bot won't connect me to anyone. I had to call out of work yesterday because I didn't have my GPS on my phone to find it out of town since I'm new. Can somebody please help me? I can't call I can't visit anyone in person I don't know where anything is I don't have GPS I can't even call a cab. Thank you Xfinity. 🤷♀️
XfinityPaula
Official Employee
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2.1K Messages
10 days ago
Hello user_mujkh9! I'm very excited for you and your move. I'm so sorry that our mobile service is not working for you. Our phones are so vital and more importantly when you are new to a city. I would love to help out, my team is well versed in almost all services, so I know we can help with having this fixed.
Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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