Visitor
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1 Message
Never Activated!!
I have been getting charged for Xfinity Mobile for months and I have never activated my phone with Xfinity Mobile! I was told Xfinity mobile was free with my internet services, but I never got around to actually activating my phone! Come to find out Xfinity has been taking money out of my bank account for several months now for a service I don’t use! I have tried calling, but never get a real person! I am directed to text, but when I text a bot tells me they don’t understand the issue!! This must stop now and I want all my money back and the automatic withdrawals to be blocked!!
XfinityBillie
Official Employee
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4K Posts
17 days ago
@user_af26mm Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand how frustrating it would be to discover charges that you did not expect or approve. Our team would love to look into this further for you. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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