3 Messages
Never received gift card
Got hoodwinked and bamboozled by xfinity!! Xfinity ran a promotion if you with another cell phone carrier, if you switch to them as your mobile provider they would pay off the old carrier by giving you a $500 visa gift card. Ever time I called Xfinity, they hounded me to leave Verizon and switch to them.
Finally ! I switched from Verizon to xfinity and traded in my lphone pro max.. Here we go.......Never received the gift
card...and it's been over 3 months. Was not
able to talk to no one on the phone, just kept
being redirected to text messages my
concerns. Did that, and that was totally
useless to the 3rd Degree !! So ! went to the
xfinity store and was there for hours, only to
leave with the same predicament, I came in
with. They saw I had the promotion and traded in my phone, plus send in the information that was required. But was nit able to rectify the situation They were Clulless and I was
Dumbfounded! Long story short, Xfinity
STIFFED me with the Verizon bill. 1 had to
pay Verizon off because they would not
close my account till the phone was payed
off. Unbelievable Xfinity would do a long
time Loyal customer this way!! l'm have
multiple services with xfinity and tempted to go to another provider...
XfinityJohnG
Official Employee
•
1.9K Messages
4 months ago
Thank you for reaching out to us here @user_jnocjq. I will be happy to look into any issue with that promotion issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_leah
Visitor
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1 Message
19 days ago
I am going through the same thing here. $500 for my phone & my partner’s phone
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user_1m4g6j
Visitor
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1 Message
1 day ago
I am having this exact same problem! I was promised by 4 different phone agents that I would receive a $700 gift card after paying off an $800 Verizon bill to make the switch. It was even a supervisor on the phone line who made this commitment to me MULTIPLE times. I was clear I would not switch if they weren’t able to cover my bill and I was originally calling to cancel my internet service because of poor value. I got swindled into the phone deal so that they could offer a better promo on the bundle of phone+internet. Now I am out $800 (they told me
I needed to submit the bill within 30 days of the conversation, which required me to pay off the Verizon bill before receiving the new one) and have been given no clarity on when I will receive the gift card. Finally went into a store today and the Xfinity employee said the phone agents lied to me and I won’t be getting anything. Don’t fall for this scam!!! Cannot believe Xfinity enables their employees, multiple agents, to lie to you to make the sale. Obviously this is part of their MO given what the instore employee said.
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