U

Wednesday, May 1st, 2024 3:59 PM

Closed

Nope

Highly don't recommen. Need new employees and new management. 

2 Messages

7 months ago

They charged me for 2 lines when I only got 1. Canceled 2 months ago before data rolled over, charged for 2 months.  Worst company ever!!

Official Employee

 • 

1.3K Messages

 

Hey user_4qv0ec we're sorry to hear that this has been your experience with us. If you are still having trouble with billing please send us a direct message with your full name and service address to get started. 
 
To send a direct message: •  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

 

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