not able to cancel

Hi everyone,

I'm incredibly frustrated with Xfinity Mobile. I canceled my service in February 2024 when I moved, but they've continued to bill me every month for a Google Pixel 6a and a mobile plan I haven't used in almost a year! To add insult to injury, I've been paying these incorrect bills to avoid debt collection and protect my credit score!

I have email confirmation of the cancellation from February, but Xfinity's system still shows my account as active. I've contacted customer service multiple times (calls, chats, even visited a store), and each time I get a different story and no resolution.

I'm being charged for device payments, line access fees, a data plan, and even late fees (because I followed a representative's advice to dispute the charges with my bank!). My latest bill was over $180!

I'm incredibly frustrated with Xfinity's:

• Inability to acknowledge the cancellation: Despite providing email proof.

• Inconsistent information from representatives: Each agent tells me something different.

• Lack of follow-up and resolution: The issue remains unresolved after multiple attempts.

I'm requesting a full refund for all incorrect charges since February and a clear explanation of why this is happening. It's unacceptable that I've been paying for a service I canceled and haven't been using, especially when I'm worried about debt collectors and damage to my credit.

Has anyone else experienced this? Any advice on how to escalate this and finally get it resolved?

Thanks in advance for your help!

Jose