2 Messages
Not receiving my Xfinity mobile new line/ new phone credits
I added my daughter to my account a few months ago under a new line/ new phone plan. Account is on auto pay and I just noticed I haven't been receiving my monthly credits for the new line. The girl at the store, that set it up, had no idea what she was doing. Now I cannot get a live person on phone or chat. This is ridiculous. Your "customer service" is absolute trash. So now I have to report it to PA's consumer protection line. You maybe want to fix this?
MadMomma772
Visitor
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6 Messages
3 days ago
Good luck. I am having the same issue. Numerous calls to customer service and they say it has been corrected, but it’s not.
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XfinityRoberto
Official Employee
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2K Messages
1 day ago
Hello and welcome to Comcast! @user_ap7k62. Thank you so much for reaching out to us regarding your recent mobile order. You are in the right place and we are happy to assist you today and see what happened to the discount.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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