2 Messages
NOT WORTH IT!
Similar to MANY others I am extremely frustrated with Xfinity’s iPhone trade in process. I switched my carrier (and internet) to utilize Xfinity trade in and am EXTREMELY disappointed and infuriated at not only the process but the customer service or lack there of provided. I followed all instructions and utilization of the label provided to me to send my old iPhone. And like MANY others my package has been delayed and continues to be “in transit” 2 months later. I spoke to multiple representatives letting them know I was concerned before today and they assured me not to worry. Today I received a notice that my credit/trade in was cancelled. I immediately called and spoke to multiple different Xfinity representatives and they passed me around and ultimately told me there was nothing to do my trade in was cancelled. This is absurd, this is quite ridiculous and out of my hands. I now wish to cancel all my services, comment reviews on multiple forums about Xfinity’s scam for trade-in devices, and let as many people as I know not to fall for this.
XfinityAdrienne
Official Employee
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1.1K Messages
18 days ago
Hey there, user_odprgo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the trade-in process with your Xfinity Mobile services, it certainly is not what we want for our customers. I would be more than happy to dive into the details a bit further, and share any details we have on our end. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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GeneLa56
Contributor
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78 Messages
18 days ago
The off-shore customer service organization Xfinity contracts with is, well, maybe not the worst, but certainly ranks close to the top on the BAD list. Over the course of my Xmobile lifetime, I have spent so many hours with reps who , while acting like they "care", either don't or are so ill equiped, they don't know how to help. Now if I have a problem with XM, first I google for an answer and as a last resort, I call them. Fortunately, my XM works as advertized and I have not had a problem for the last three years. And yes, their sales reps paint a pretty picture but they do not provide all the important details. Before I agree to anything with them, I have them send me the deal on an email so I have a record of it and can thoroughly scrutinize the details.
To be fair, I have not had the same problems when calling about Xfinity Internet or Cable. It's just the Xfinity Mobile department. I would discontinue XM except with Xfinity Internet and XM, my XM bill is $25/month for two phone sharing 1GB; can't beat that price. Internet is $60.
Good luck, I hope you end up with a satisfactory resolotion.
(edited)
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