1 Message
NOW Mobile cancellation
Good morning,
time ago I have received an offer for NOW mobile. I have never ordered this service and neither received the mobile. I have claimed this to your service who told me that service will be cancelled automatically.
This never happened and I pay for a service I can not use and do not want to use.
Please cancel the service or let me know how I can do this.
Thank you,
Roman [Edited: "Personal Information"]
XfinitySara
Official Employee
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2K Messages
6 months ago
Hello, @user_mclmke! Thanks for coming to the Xfinity Community Forum with your NOW Mobile concerns. I'm sorry to hear about the trouble you've had cancelling a service you did not request. You've come to a great place for help! While our Digital Care Team does not directly manage NOW services, we are happy to provide you with all the information you need :) To manage your Xfinity NOW Mobile account, you can use the Xfinity app or the Xfinity NOW portal. The app allows you to manage your account, pay bills, troubleshoot issues, and more. The NOW portal provides options to make changes to your NOW Mobile, Internet, and TV & Streaming services. Please let us know if this helps! You'll likely be directed to the Xfinity Assistant if you need additional help since that's where our NOW services support is located. But our team remains here to answer any other questions you may have!
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user_hz5nsq
Visitor
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4 Messages
3 months ago
I also cannot stop them from charging me 25 a month!!!! Never had or wanted service. No e can figure out how to stop this!!!! Will be going to bank to change credit card..... they are awful and I am feeling scammed
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user_4o4e29
Visitor
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4 Messages
8 hours ago
It wont allow me to cancel in the app and im having a hard time with customer service. The representative was supposed to just change my number but he changed my whole plan from xfinity mobile to now mobile without my knowledge. Causing me to loose my year free promotion. Forcing me to pay a phone bill or buy a another phone to get my promotion back. Now Im trying to cancel through the app but im receiving an error message. Representative said he couldn't even transfer back to xfinity mobile trying to get my promotion back on my plan, after I originally asked him to cancel my now mobile plan. I was told multiple times a membership from specialty team will contact me. But every call I received was not from supervisor or any from specialty team. Just a basic team member with no knowledge of my situation. Cause to explain over and over and each chat last over two hours. Its been two weeks and my phone is off because mistake that an xfinity representative made. A few representative actually wanted me to pay the bill and change my now mobile plan again instead of fixing the issue. I don't see why I have to pay for a mistake that I didn't make. I switched from cricket to the xfinity now plan for a year free. I never had phone issues until I switched. Stopping me doing a lot of business or communicating on the go because I refuse to pay for a mistake that I didn't make and refuse to even be acknowledged. I talked to a least 20 representative and not one can help me. They all told me I will receive a call back. I tried to cancel the now mobile plan on the app, the chat, and tried to call in. Now I have to wait two months for the plan to cancel on its on.
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