5 Messages
Offered 1 year of unlimited Xfinity mobile when I purchase Xfinity internet, however I am now being charged a monthly for mobile data
Hello, in January I moved to Washington DC and set up internet with Xfinity. The Xfinity representative on the phone offered me 1 year of an unlimited Xfinity mobile plan if I switched. I agreed, but now I have been charged $63.19 for the unlimited mobile plan, with a balance accumulating for the next cycle. I am very upset because I would not have switched to Xfinity mobile without being offered the promotion when I signed up for internet.
Please assist and thank you for your attention to this issue.
XfinityPaula
Official Employee
•
1.3K Messages
20 hours ago
Hello @user_3fy3b8 . Thank you for creating a post and reaching out to us on our Xfinity Forums support site. I'm sorry to read that the unlimited mobile plan does not seem to have been put in placed with the offer that was presented to you. I know how impactful this has been on your decisions for provider and also financially. I would love to help out and help make sure that you receive the plan that you signed up for.
I see that you already sent us a direct message, so I will message you there. Please know that our teams current support hours are 6am-12am ET, so I'm sorry for our delay, but we will be happy to help out!
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