Visitor
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3 Messages
Ongoing billing issues
I have been dealing with being over charged for a phone since June. I habe spoken with 5 different people from xfinity and the last one seemed to resolve the situation. I was told that I would receive a credit each month to offset the charge for the phone. I only received the credit once or twice. The recent bill doesn't have the credit on it
XfinityBrianH
Official Employee
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1.9K Messages
4 days ago
@Josh6610 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityJustinC
Official Employee
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1.9K Messages
3 days ago
@Josh6610 thank you for sending the direct message with the requested information. I was able to locate that and will follow up with you there to continue with the ongoing billing issues.
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