Visitor
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1 Message
Open Support Ticket Status
I'm trying to figure out how to chat with a support agent during an outage about an unrelated open support ticket that's been open since May 5th of this year.
Visitor
•
1 Message
I'm trying to figure out how to chat with a support agent during an outage about an unrelated open support ticket that's been open since May 5th of this year.
XfinityJustinC
Official Employee
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1.3K Messages
2 days ago
Hello, @Levi_91 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and see that you're new to this platform. With Xfinity Forums being a public gathering spot, if you haven't viewed them I'd recommend reviewing the guidelines as it will help ensure your posting on the right board to get quicker support:
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
I can definitely help with looking into the open support ticket for you, since I will need to gather some information we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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