Visitor
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2 Messages
Over billed by xfinity
I traveled from korea and Philippines. I purchased a modem for home and travel service because xfinity gtp are not working everyday! Very rare…. was told that Xfinity’s service would work while roaming and that the Global Travel Pass would protect me from excessive charges. During the trip, we turned off airplane mode and used our phones primarily for calls on my husband’s line. There was little or no usable internet connection in the area we visited, yet we were later billed almost $2,000 in roaming charges.When I contacted Xfinity customer service, I was informed that a refund would be issued and that a case had been opened under my account. Relying on these assurances, I continued using the service in good faith, believing the issue was being handled. Later, I discovered that there was no valid case number and no refund in process. This is unacceptable and feels deceptive. We deserves refund but all promises was only talks to delay tactic strategies
XfinityMelinda
Official Employee
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30 Messages
16 hours ago
Hello, @user_tz3lg4, thank you for reaching out to us today and for using the Xfinity Community Forums. I completely understand your concerns and frustrations regarding the billing issues associated with our Global Travel Pass. Ensuring you have a reliable and positive experience with our products and services is very important to us.
For your reference, you may review our Global Travel Pass article [https://www.xfinity.com/support/articles/global-travel-pass], which provides detailed information about this benefit available to our Xfinity Mobile customers. In the meantime, I will be happy to take a closer look into your account and determine the appropriate next steps.
To proceed, please send us a direct message with your full name and complete service address to Xfinity Support. You can do this by clicking the chat icon located in the top right corner of this forums page.
Steps to send a direct message:
If you have any questions or need further assistance with the messaging process, please let me know. I’m here to help.
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