Visitor
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1 Message
Overcharged
I have been dealing with Xfinity since September on getting $115 dollars that I was overcharged. I have the full conversation with the store manager stating that the refund should have occured, due to store rep error at the time of signing. I still have not gotten my refund. Who else should I contact? I have asked for GM contact- texted her and she has never responded to my message.
XfinityJeff
Official Employee
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469 Messages
16 hours ago
Good morning @user_pozk0q, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are still having issues with the refund, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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