Visitor
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2 Messages
Overcharges
I canceled all of my services with Xfinity on 9/13 but I'm still getting billed. I talked even talked to your corporate about my billing issues and I was told there won't be any more charges but here we are again. I went through hell with Xfinity. I'm so tired of leaving complaints and calling you all because I already spend 4 hours in total just trying to get help from you. PLEASE STOP BILLING ME. I CANCELED EVERYTHING ON 9/13. I rather not take legal action over something so minor but I might have to. This caused me so much emotional distress and wasted so much of my time.
XfinityRay
Official Employee
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4.4K Messages
2 days ago
Hi there, @user_c2b352! I am happy to look further into why you are seeing a further bill. I see that you sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.
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