1 Message
Paying for services that I don’t use
I’ve been paying for a service fee for my Apple Watch of $10 since February 9, that’s $100. I’ve paid for a service that I haven’t even used. I was told when I purchased the watch that I did not have mobile or cellular on the Apple Watch however upon checking my bill I just realised I’ve been paying $10 this whole time for a service line fee and I have not used it even once! I called today and the woman saw that it was still not activated. She cancelled it and gave me $10… This is very dishonest of Xfinity to charge somebody for a service that is not even being utilised
CC_Tony
Retired Employee
•
1.4K Messages
2 months ago
@user_bmz8dk
Hello, there. Thank you for letting us know what is going on. I would love to look over your account to see what we can do. Please, send a DM to Xfinity Support with your full name and address. In the future, please note that we do not sell devices that aren't connected to a service line.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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