Visitor
•
1 Message
Phone doesn't work in france
I have premium unlimited plan. I arrived in France 10 hours ago . phone will not make phone calls or send texts. phone will not connect to XFINITY SIM data, even though it's on roaming . Will only connect when on Wi-Fi. I've turned the phone off and on numerous times and have left it off for about 10 minutes . I tried contacting customer service three times.
XfinityRaul
Official Employee
•
2.3K Messages
1 day ago
@user_qb8j6s I appreciate you making us aware you're having issues with your phone while in France. I would be more than happy to review your account to see what we need to do to resolve this problem. It's important to us that you're able to use your phone while traveling abroad. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
0
0