New Poster
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2 Messages
Phone Plan Selection Issue
Currently have Xfinity mobile with a single line on a by the gig 1gb $20 plan. I want to add a new line and transfer my other phone number from visible and purchase a new iphone with trading in my paid off iphone and get the mobile plus plan because i also will be bringing my paid off cellular ipad and apple watch which i would like the replacement coverage on which is included with the mobile plus plan. My problem is everywhere on the website whether i go to preorder / add new line first etc my only plan options are by the gig or old $45 unlimited plan? The promo says up to $1299.99 off with mobile plus. I also have a member exclusive that says enjoy a $400 bonus when you upgrade to a new iphone on top of your trade in credit when you upgrade on any existing line.
So what i thought i was going to do was add a line of byod mobile plus and then upgrade my paid of 15 pro max for the 18 pro max (or possibly the duo when preorder comes out) and I would receive $1299.99 trade in and bonus $400 in credits too, i was hoping the extra credit would help lower the monthly plan cost because the trade in already covers the full price of the 18 pro max if i went that route. Anyone else experiencing not being able to get mobile select or mobile plus when adding a new line?
XfinityRay
Official Employee
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4.4K Messages
1 month ago
Hi, @Lmasoninc! Thanks for your interest in getting a new line of Xfinity mobile and upgrading to the iPhone 18 Pro Max or iPhone Duo. We can further help with picking out the right device, the trade in promotion, and getting this all set up. It is great that you will have device coverage on the iPad and Apple Watch as well!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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