PHONE UPGRADE NEVER WORKS

I have paid off both phones on my account for years now and it tells me the same thing that i have TOO MANY DEVICES ON PAYMENT PLAN, why are you telling us we have upgrades only to deny them and then not help? I have tried so many times and i am sure others have been through this as well.. it tells us HAVE TO PAY IN FULL no matter what and the whole over lines for dpp. if this can finally get resolved it would be nice after 8 years or more..

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XfinityMatthew

Official Employee

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834 Messages

7 days ago

user_dcb995 The eligibility is determined by the soft credit check on the account when requesting new devices. But usually the eligibility opens up to a bigger spending limit with good payment history. Please send us a direct message with your full name and service address and we can check what is showing on the account and reach out to mobile support if necessary.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_dcb995

PHONE UPGRADE NEVER WORKS

XfinityMatthew

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