1 Message
Please correct our Xfinity billing error ASAP & resume our mobile service
Xfinity overcharged me $264.39 international fees in July while I had global pass. The agent agreed to a refund & I got the refund in Aug. However, in Sept, your system reversed $264.39 credits again & cut my mobile services. 8 calls & 1 store visit cannot resolve the issue. Please help ASAP before I file a small claim court lawsuit against Xfinity.
XfinityEmilyB
Official Employee
•
1.7K Messages
2 months ago
@user_r175u7 Welcome to our community forum! I'd be alarmed if I was promised a credit and it was reversed, so I'm glad you are giving us the opportunity to make things right. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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