Visitor
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1 Message
Poor communication
The promos sound great, but be careful and double-check everything. Every time I called, I got different information from different reps. Because of the confusion, I ended up locked into a two-year contract without getting the full trade-in value I was promised.
I could’ve stayed with T-Mobile, but decided to give Xfinity Mobile a chance. Sadly, they’ve failed to meet the expectations they set. While the reps were friendly, the misinformation and lack of clear communication made this a very disappointing experience.
XfinityRay
Official Employee
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3.5K Messages
15 days ago
Hi there. @user_jq15ar! We always want to meet you expectations and are sorry to hear you are feeling this way. We even send any order to you in a link to review and approve before any orders can be placed. Our team is happy to further help with this and see what else can be done.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_7pwivt
Visitor
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3 Messages
15 days ago
I’m going through the exact same issue, and I’m really regretting switching from AT&T. Every time I contact customer service, I get a completely different answer from each rep, and chat support seems more focused on selling something than actually helping.
My iPhone trade-in was inspected in excellent condition by the store associate, yet a month later I was told over the phone that it “didn’t pass grading,” and now the credits I was promised aren’t being applied. It feels misleading and extremely frustrating.
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