Port Out Issue

Hey all,

I am trying to port out one of my numbers to another carrier (Open Phone). I got the port-out PIN, and gave it to them, they submitted a port-out request, but it's been two weeks and they've told me that Xfinity has not authorized it. They gave me a reference number and asked me to get in touch with Xfinity to see what is going on. Does anyone know what is going on?