port pin

have been trying to get a port pin since February. have been sent to many departments. the app says unable

sent in store. being overcharged by 50 per month. everytime i try anything. the request rejects. used many hours trying to resolve. have no idea what to try next. this could remain with xfinity. if bulk packaging would help. but they have not either

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XfinityKassie

Official Employee

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2.5K Posts

3 days ago

user_4uh4mj Good day, and thank you for bringing your concerns to Xfinity Forums. I'm sorry to hear you are running into difficulties getting your port pin. I'd be happy to help you get in the right direction for getting your port pin. Can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_4uh4mj

port pin

XfinityKassie

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