Visitor
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1 Message
Ported my number over a month ago and am still being billed
Ported my mobile number to a different carrier over a month ago. Still getting billed. Called twice. Agents cannot see any information on the account. Only option is to dispute the charge. How can I get Xfinity tk stop
XfinityJohnG
Official Employee
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3K Messages
21 days ago
Thank you for reaching out here about your Mobile bill issue. I am sorry to hear that you are having problems getting that resolved, and I will be happy to look further into that from here. In order for me to assist you with that you will need to send me a direct message with the full name and complete address for that service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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