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dsy13
1st Topic

Visitor

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2 Messages

Wednesday, August 13th, 2025

Potential scam & Inquiry about free 1-year plan

Hi, I received a phone call yesterday from [Edited: "Invalid Phone Number"].

The man on the line said that he is from Xfinity, and will help me activate my 1-year free plan that comes with my internet.

He asked me for my IMEI and address, and he sent me a link(https://t.xfin.me/XXXXXXXX).

I felt suspicious at the first place, but I told him my IMEI and address, and also clicked a link.

The website in the linked looked like a legitimate Xfinity website for me.

The linked asked for my birth date and SSN, but since I do not have my SSN yet, I couldn't proceed.

The man said he will figure out a way, and will call me back. But he didn't.

So was it a scam? I am very nervous about it...

Also, I have an inquiry about the 1-year free plan.

I figured out that I need SSN to claim my 1-year free plan.

I was told from Xfinity customer service that I have to activate my free plan within 90 days of my internet activation, which started a week ago.

I will get my SSN within a month, and I want to be sure that I can activate my free plan after getting my SSN.

Is 90 days true? I don't want to lose my free plan.

Thanks!

Question

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Updated 

10 days ago

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XfinityEva

Official Employee

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1.9K Messages

17 days ago

hello and thank you so much for taking the time to reach out about this plan concern and I would be curious about it as well. We will never call you directly with a "one-day" deal type of offer, so you did the right thing to reach out. 

 

We do have a promotion going on with some of our internet plans where when you sign up you receive a free unlimited Xfinity Mobile line for 1 yr. New Unlimited mobile line must be purchased within 90 days (after your plan change) and a $25 one-time activation fee/line applies.

 

We can check this for you here, just send us a direct message with your full name and service address to get started! 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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dsy13

Visitor

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2 Messages

Thanks! Helpful response appreciated!

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12 days ago

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XfinityJorge

Official Employee

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2.4K Messages

Thank you for the response and we are here to help. Please follow those steps to send us a DM so we can work together if needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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