Visitor
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3 Messages
promotion
recently, I ordered the new iPhone 17 and a new Apple Watch from my Xfinity store. My phone was delivered through UPS. I received it my watch which came from FedEx was stolen before it reached me and I have received an empty box that was straightened out but being I wasn’t able to activate my watch the promotion I guess fell off. It’s supposed to be a $300 promotion. I’ve called several times. I’ve been told that it has been fixed and it has not. It’s very frustrating. I sat on the phone for two hours yesterday and was told it was fixed and it was not what do I do?
XfinityAmira
Official Employee
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4.5K Messages
6 days ago
Hi user_5xv7p5! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We would be more than happy to submit a ticket to our Xfinity Mobile team to have this further investigated. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
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