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user_cxta0i
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1 Message

Friday, September 5th, 2025

Refund

My daughter canceled her phone last November.  You left her phone on my account until August.  You owe me $270.00.  I have also closed both my mobile and cable accounts, but somehow you charged me $140.00 on an expired debit card for mobile and expect $230+ for my cable....which was on autopay and you did not process the payment.  I want the $270.00 applied to the cable and the $140.00 refunded back by close of business today.  If not,  this will be copied and posted as a review on Google and shared with the Better Business Bureau. 

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Updated 

1 month ago

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user_5pz2yz

Visitor

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1 Message

1 month ago

Xfinity did the same thing and scammed me too. They do not have a way to complain to corporate and are full of lies. I need to get the email to corporate complaints. 

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XfinityEva

Official Employee

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2K Messages

Hey @user_5pz2yz are you still experiencing issues and need assistance with your account? If so, please send us a direct message with your full name and service address. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

XfinityAmandaB

Official Employee

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2.6K Messages

1 month ago

 

user_cxta0i Thank you so much for stopping by for help with your billing concerns. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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SooshiForums

Visitor

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3 Messages

@XfinityAmandaB

Hello,

I also need help direct messaging Xfinity Support. I have been trying to discuss my bill for a couple of weeks now and still need it resolved. On the top right corner of my page, after clicking on the Mail icon next to the Bell icon- I don't see a "New Message" option listed. How can I contact Xfinity Support in this case.

Thanks!

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1 month ago

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XfinityDilary

Official Employee

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2.7K Messages

 

Thanks for your comment, SooshiForums. We can help with your billing concerns. To get the direct message icon, you'll have to create your own public post first. Once a public post is created, we can ask you to DM us for additional assistance. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

1 month ago

0

user_c61w3t

Visitor

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1 Message

1 month ago

They scammed my family as well. They out of the blue, charged us the phone amount on a phone when its supposed to come out in a payment like it always has on our bill. After months of trying to fight it, they got away with it. Now im trying to set up a payment plan for the old account to pay it off and avoid collections. They keep lying to me that its set up. Wont send a confirmation. I have waisted days of my life i can never get back because of this company. I had to file a complaint with the BBB today for the first time, they need to be investigated for scamming/fraud/bad practices. Im also going to complain to Washington state and some other higher ups until this is resolved.  The worst company i have veer experienced. I has actual PTSD from them ( not joking). No one will call me. I have supervisors say they took care of it. Still nothing... 

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