7 Messages
Refunds
Spoke to over 6 representatives for refunds from Jan. 21, 2025 to present. 1 received and it’s now April 4, 2025. Please follow through on promises to refund all amounts. Switched from Xfinity and Comcast and Mobile to NOW since January, but still charged for Xfinity, Comcast and Xfinity.com all 4 months plus NOW. Please refund the full amount of all departments except NOW Internet and Mobile. Thank you.
Ramona
XfinityThomasD
Official Employee
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1.2K Messages
20 days ago
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user_px7y7w
7 Messages
20 days ago
I also stated the reason it still isn't resolved.
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user_px7y7w
7 Messages
9 days ago
This tool only allows me to add screenshots, but it doesn't show after I post them. Is this supposed to happen until
you review them?
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user_px7y7w
7 Messages
9 days ago
Also there are 2 accounts under my name and address. Someone originally had my first one as an Illinois address. I had to point that out to support and I still have two accounts after they corrected it, but didn't delete the second account. I believe that's what's happening here.
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user_px7y7w
7 Messages
9 days ago
I'm still getting charged on both accounts for Xfinity Internet and Mobile. Even this month, April 2025.
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user_px7y7w
7 Messages
9 days ago
There's bank statements coming, but I'm trying to mark where the charges are on them first.
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