Return a device

There is no section like this in my xfinity account.  I have told your company this 10 times.  The store will not accept my phones  I called and asked them 3 times.  They only accept xfinity home devices.  So again I'm getting the run around.  Xfinity mobile site gives me nothing.  Don't yiu think I have tried this?  Why can't I get 2 labels mailed to my email? How hard is this as a request after 2 months??

Also, I had to return these phones by September 25th.  What happens to my promotion now?  I have an  open ticket number and no one has responded.  Just text saying Xfinity is working on it.

Hello u/nadinenay2 that is an excellent question!

We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.

SAME EXACT thing happened to me. I had to wait over a month for a label. then when I returned it they never credit my account.  This took 5 months.  Make sure you get a incident or a ticket escalation number I filed a complaint with US Attorney General after 5 months of calling, them lying, auto replies and no resolve.  Once I filed the complaint with the attorney general A human in the US called me, emailed me and got my problem resolved within a week.  Actually the person that called me was very nice and informative.  I believe that if I had not  filed that complaint, nothing would have happened.  [Edited: Solicitation]

@user_41dref​ ALso dont even respond when you get the automated message from this post saying " I am an official Xfinity employee, etc etc...:--all AI --nothing will happen ...

Hey nadinenay2,

Thank you for visiting our official Xfinity Forums Community support page. We are glad to hear you were able to get your concern addressed. If you have any further questions or need assistance with your Xfinity Mobile services, please do not hesitate to reach out to them again by calling/texting 1 (888) 936-4968 or starting a live chat by visiting https://www.xfinity.com/xfinityassistant/?channel=xMobile.

nadinenay2, I had a similar issue, I bought 2 256 GB Samsung Galaxy S23 on Dicember with a 500 off black friday deal per phone, but they sent the 128 version and would still charge me for the 256 rate. I called them and explained the situation and they sent the phones with the right storage but the wrong colors and they never gave me the a return label for the previous phones nor told me of the return deadline. Now the are trying to charge me for the 4 phones and they are using the excuse that I never returned the first phones to charge me all the phones at full price, when I still haven't received the right phones I ordered in the first place!

 Can you let me know how can I file a complain since this has gotten way out of hands and I want to get this fixed as soon as possible.

I appreciate you taking the time to reach out to us here @user_rgochi, and I want to ensure that you are provided the best support possible. Have you reached out to our Mobile experts at the site?