GDUCK's profile

Visitor

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2 Messages

Wednesday, March 19th, 2025 1:25 AM

Samsung voicemail fix

These steps fixed the problem on my Samsung s22 Note with the "visual" voicemail app not working with Xfinity.

Go to Settings > Apps > Visual Voicemail or Voicemail. Click Force stop. (This was important!)
Then click on Storage. Do Clear cache and then Clear data.
Then go to Settings then open General Management look for reset and reset mobile network settings only.
Then go back to your phone home screen. Open Visual Voicemail. It will then go through its setup and ask for the permissions it needs.

Note: I had to boot my phone to get the last voicemail setup step to work.

Official Employee

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1.8K Messages

1 month ago

This is great! Thank you for taking the time to come in here and share the fix, @GDUCK! We appreciate it!

Visitor

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2 Messages

Sure thing. It's still working so I think that did the trick.

Official Employee

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1.8K Messages

@GDUCK Perfect! Thanks for the update.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

11 days ago

My voicemail doesn't work, and these fixes aren't working for me... I have a Galaxy S22 which I bought from Samsung.com. I initially had Cricket, and it worked fine. Since switching to xfinity, my voicemail has not worked. 

Official Employee

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2.1K Messages

Thank you for reaching out to us @user_s1kvgd! For troubleshooting purposes, if the Galaxy S22 fully updated to the newest operating system?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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