Screenshots for live tv on mobile app blacked out

I have an iPhone X. I tried to screenshot something on MSNBC this morning but the screenshot was blacked out. Every channel, same thing. Why is this? How do I change it? It’s pretty irritating.

Thanks

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XfinitySara

Official Employee

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2.9K Messages

3 years ago

Hello, @user_9298e2! Thank you for bringing this quite unusual case to our attention. We'll definitely see what we can do to help! Couple of quick questions: 1.) You're speaking of using the Xfinity Stream App, correct? And 2.) Have you noticed blacked out screenshots when using any other apps on this particular device?

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user_exmzkt

1 Message

XfinitySara.... still can't take Screenshot of Xfinity streaming shows. Is Xfinity addressing this issue. Screenshots did work previously.

3 years ago

0

XfinityJosephA

Official Employee

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2.4K Messages

Hello, how are you @user_exmzkt?I hope your day is going well! We'll need to take a closer look at the device you're using. Screenshots do not work on Google Chrome, Microsoft Edge, and when using an Android phone. I recommend trying a PC or Apple mobile device if possible. Then give Mozilla Firefox a try. It has a built-in screenshot tool that will work for what you need.

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3 years ago

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user_9298e2

Screenshots for live tv on mobile app blacked out

XfinitySara

user_exmzkt

XfinityJosephA

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