Serious issue with mobile order

I need immediate assistance from Xfinity Support regarding a serious issue with my Xfinity Mobile order.

My iPhone order was delayed, and I received conflicting and misleading information from multiple customer service representatives. I opened an escalation case, but it was closed without resolving the issue.

I relied on the information Xfinity provided when I promised this phone as a special gift to my wife. Because Xfinity failed to provide accurate information or a clear resolution, the situation caused personal conflict at home and ruined plans I had made around giving her this gift.

I have spent a significant amount of time contacting Xfinity, speaking with different representatives, and trying to get a straightforward answer. Instead, I received inconsistent information and an escalation ticket that was closed without a real solution.

I have now filed a formal complaint with the FCC regarding this matter.

I am requesting that Xfinity Support review this case at a higher level, provide a clear explanation of what happened, resolve the order issue, and discuss appropriate compensation for the time lost, hardship, and the way this situation was handled.

Please have an appropriate Xfinity representative contact me so I can provide my account information and escalation ticket privately.