4 Messages
Signed up for 1 year free, got charged early.
Hello,
I signed up for the 1 year of free mobile service because I am an internet customer. I got charged before the trial period is up. Is there anything I can do about this?
4 Messages
Hello,
I signed up for the 1 year of free mobile service because I am an internet customer. I got charged before the trial period is up. Is there anything I can do about this?
XfinityNatalie
Official Employee
•
152 Messages
23 days ago
Hi there, user_j0wy0l! Thanks for taking the time out of your weekend to bring your XFINITY Mobile billing concern to our attention. As a consumer myself, I know it is very important to receive your full promotion discount as expected. Rest assured, you have reached the right team to assist you! Have you also attempted contacting our Mobile Support team at (888) 936-4968? If yes, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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