Visitor
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1 Message
someone to fix my mobile account
I have spent hours and hours on the phone with customer support on multiple occasions in the past 3 weeks. I have been sent to my local xfinity store for assistance to be told after driving 30 minutes to get there that I need to go to a corportate Xfinity store. I have made the 1 hour drive to a corporate Xfinity store to sit there for 4 hours just to leave with nothing resolved or corrected on my account. They opened 2 tickets for me and I STILL have no answers or corrections to my account. I am BEYOND frustrated and completey shocked on the service that I am NOT getting from Xfinity after being a customer for over 20 years! I need help on my mobile account asap and on my overall Xfinity/internet/home account. Is there anyone that knows what they are doing?? Without the lies and promises and empty resolutions??
XfinityAmira
Official Employee
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4.8K Messages
14 hours ago
Hi user_f5fx1y! Thanks for taking the time to reach out on our Xfinity Forum regarding your Xfinity Mobile concerns. I am sorry to hear that you have not successfully reached a resolution to your issue. My team would be more than happy to further investigate this with you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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