Greetings, @user_lk1rmr! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your mobile plan, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I don't show we've received the needed information in a message quite yet, so if you can send us a new message with your full name and full service address, we can get started from there 👍
XfinityJamesC
Official Employee
•
2.7K Messages
29 days ago
Greetings, @user_lk1rmr! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your mobile plan, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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