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user_76d49f
1st Topic

Visitor

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2 Messages

Tuesday, April 7th, 2026 11:11 AM

Still being charged after account was canceled

I  am still being charged for my mobile phone even after I canceled it. How can I make this stop, I am now in Sweden so calling customer support is problematic 

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16 days ago

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XfinityTommy

Official Employee

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2.7K Messages

21 days ago

Good morning user_76d49f. Appreciate you looping us in about the billing issue. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_q5n4sj

Visitor

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2 Messages

18 days ago

What a joke. Been dealing with being charged for a service that I cancelled in November of 2025. Still waiting for credit to be put on my credit card!

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XfinityBillie

Official Employee

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4.1K Messages

 

user_q5n4sj I'm sorry to hear that you were charged after you had cancelled services. Our team would love the opportunity to look into this and see how we can best assist. Please send us a DM to Xfinity support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon 
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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16 days ago

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