Visitor
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2 Messages
Still Being Charged For A Cancelled Service
I am still being charged for a service that has been cancelled and I have not used in months. I thought the problem was rectified, however I was charged last week for the cancelled service. This has been a pain in the neck.
XfinityAmandaB
Official Employee
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2.8K Messages
20 days ago
@user_llq3de If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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