Still billed by xfinity mobile after I've cancelled my services.

I canceled both my mobile and internet services early, and confirmed that my mobile service was immediately stopped on that day. Despite this, I was charged $42.12 for mobile in November on my credit card.

This is extremely frustrating — I had no active service after the cancellation date, yet I was still billed. I can not find direct message option. I want to know how to find a live agent to solve my problem!

Responses

Oldest First

Selected Oldest First

XfinityEva

Official Employee

•

2.1K Messages

4 hours ago

Thank you for visiting Xfinity Forums for assistance with your closed accounts. I can definitely imagine the frustration and if you are still experiencing issues you should be able to send us a direct message now that you have created your first post (if you still do not see it you can log out and log back in)

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Plan

zhangq3

Still billed by xfinity mobile after I've cancelled my services.

XfinityEva

New to the Community?