Visitor
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1 Message
Still trying to get the free two year mobile line for military.
We were verified as military back in January of 2026 We were upgraded to diamond tier and were able to add now tv to our xfinity account. We already have xfinity mobile so I attempted to get one of our lines changed to unlimited and was unsuccessful. In February through on-line chat I was told I could get an ipad and have it unlimited talk, text and data and just have to pay the device fee. That has not been the case. We are being charged the line fee as well as the device fee and we still do not have any of our lines as an unlimited data line. What do I need to do to get the military discount that was promised?
Account number: [Edited: "Personal Information"]
Xfinity Mobile Account Number: [Edited: "Personal Information"]
XfinityEva
Official Employee
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2.5K Messages
4 days ago
@user_og1804 Thank you so much for your service! We truly appreciate you and everything you’ve shared here. I’m really sorry for the confusion and frustration this has caused, especially after being given different expectations along the way.
We absolutely want to make sure you receive the military benefit you were promised. Please send us a direct message with your full name and service address, and I’ll take a closer look and work with the right teams to get this resolved for you as quickly as possible.
To send a direct message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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