Visitor

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2 Messages

Wednesday, June 3rd, 2026 5:21 AM

Stop stealing customers money!

I have been fighting with your horrible company for months. Three years of service with you guys and you never got our address or account information, correct! I was supposed to receive a credit of $50 and instead you guys stole $50 from my account two months after ending services and settling everything. This has by far been the worst experience I’ve ever had with a mega corporation! Please stop stealing money from accounts that are already long since closed!!!

Marcos F Vazquez 

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Visitor

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2 Messages

8 days ago

Comcast will go down in America’s history as one of the most awful fraudulent and deceptive companies to ever exist! I hope your company crumbles to the ground! That is what you’ve worked for all of these years and that is what you deserve. You’re not entitled to people’s money when you do not provide the service you agreed to provide.

Official Employee

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4.3K Messages

@user_27id4j

 

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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