Visitor

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1 Message

Monday, November 3rd, 2025 4:44 PM

Store in Dearborn Michigan

The store in Dearborn Michigan inside the fairlane mall are totally unprofessional I sent my son to pick up my equipment and they would not let him pick it up even though he was on my account I would like to file an complaint on that store 

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Official Employee

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4.5K Messages

23 days ago

Hi user_uvcm1y! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. We can absolutely get your feedback regarding this store passed along. Please send us a Direct Message. Here are the detailed steps to direct message us: 
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 • Click the "Direct Message icon” (upper right corner of this page)
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 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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