Visitor
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2 Messages
Subject: Ongoing Issue with Phone Trade-In and Billing
Dear Xfinity Mobile Support,
I previously contacted you regarding my phone trade-in and billing issue, but it still has not been resolved. I was supposed to receive packing labels to return my old phones, yet I have never received them. I still have both of my old phones in my possession.
As a result, my bill is still incorrect. It was supposed to be around $80 a month, but I continue to be charged $200. I have called multiple times and spent hours on the phone, but the problem has not been fixed. One representative told me I would receive a refund, but that has not happened either.
I need this issue corrected immediately. Please send me the proper return labels for the old phones and adjust my account so that I am billed correctly. Any credits or refunds owed should also be applied.
Thank you for your prompt attention.
Sincerely,
Michael [Edited: "Personal Information"]
XfinityJosephA
Official Employee
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2K Messages
9 hours ago
Hello @user_910eg6 our team can help with your Xfinity Mobile account. We'll need to work in a direct message, so we can locate your account. Especially since your concern involves billing and credits. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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