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Support with Mobile bill after discontinuation of service
Service discontinued due to inability to utilize my wife's transferred phone (eSIM issue) but bill dated ~12months ago was just sent to collections and we were unaware of an outstanding carryover balance. Could we please message with a support team member on this topic. Thank you in advance!
XfinityThomasA
Official Employee
•
2.3K Messages
24 days ago
Hello, user_nis5bb. Our team can help. If you can please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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