Terrible customer service

After years of mobile service with T-Mobile we decided to make a switch to Xifinity that we incredibly regret. We decide to switch since Xfinity was doing a free line promotion with Internet. The representative then offered a free phone and an additional line for $20. Not only was our bill wrong but that was just the tip of the ice berg for the slew of problems that began with Xfinity. We ordered service on 08/082024. The received the free phone and we began activation. It worked for 10 hours then turned off. We called to see what was the issue. The representative said a new SIM card was issued which we never requested. We asked them to just turn the other back on but they didn’t allow this once it was shut off. Time passes we received the bill which was not only $20 a month. We called quite a few times wasting hours on each call.  We finally requested a supervisor on 8/24/2024. To request a new SIM card because the first one obviously wasn’t going to arrive. More days passed and we called once again on 8/31 requesting to speak with another manager. They said they would fix the bill and reissue the SIM card. He stated if we don’t receive by 9/6/2024 call back. We should be having to call back at this point. We have it until 9/14/2024. No, SIM card was received. Not only did we pay a bill for a month of not having a phone. We lost countless hours on the phone dealing with this issue. I’ve totaled up 8 hours. There should be some type of compensation dealing with this headache. If we were not to pay a bill for a month we would inquire service fees. I believe companies need to be held to the same standard. Issues like this should have been fixed with in a reasonable time frame such as 3-5 business days. Not a month in counting. I’m surprised we didn’t receive a call from a manager about this issue after. A $200 company credit and a sorry or something. I do not recommend Xfinity mobile at all! It was a terrible experience.