Text and call records are inaccurate

Both the text and call records for both lines on my account are missing info daily, sometimes calls and texts to and from the other. Its important to be able to he able to accurately track this info. Is there any way to correct this?

Responses

XfinityJoe

Official Employee

•

797 Messages

9 days ago

@user_5ut2m4 thank you for reaching out on the forums. We would be happy to look into this with you.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

2

0

U

user_5ut2m4

Visitor

•

2 Messages

@XfinityJoe no, the issue was never resolved. we started a chat but then we talked about changing my plan to save money and making payment arrangements. by then i had fallen behind at work and had to disconnect so nothing got accomplished.

Like

Reply

4 days ago

0

XfinityPeterH

Official Employee

•

1.9K Messages

user_5ut2m4 Thanks for following up with us. Please feel free to send us a DM as our team will be happy to help. :-)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

Plan

user_5ut2m4

Text and call records are inaccurate

XfinityJoe

user_5ut2m4

XfinityPeterH

New to the Community?