THE WORST SERVICE EVER - ALL YOUR REPRESENTATIVES DO IS LIE

If I could give GUYS zero stars, I would.

Xfinity Mobile overcharged me $1,200. I was told by multiple agents that I would be refunded. That was a lie. I’ve spoken to over 20 different agents— including Michelle, William, David, Net, John, Kyle (twice), Trent, Max, and Mohammed — spent over 40 hours trying to resolve this issue and every single one of them confirmed the company owes me the money. I was even given a reference number: AR280269730, and told by Kyle on 7/17/2025 that the refund was processed. Today, (7/22/2025) Michelle told me again today that the refund would hit my account within 30 minutes. It never came. They even took my credit card info again.

All lies. All deception. This has been going on for WEEKS, and it’s clear Xfinity Mobile’s customer service is not only incompetent — they are deliberately misleading customers and stalling refunds. (Apparently one of their agents submitted in the notes that the phone was stolen which had nothing to do with the services as I discontinuted services and still paid for the phone and they kepy chargeing me for the services which I canclled, the reps CONFIRMED I cancelled and several supervisors confirmed the cancellation and that I was due the refund and every time I call back asking for where is the refund I receive a new representative with a new story!)

Under NO CIRCUMSTANCE should you use Xfinity Mobile. They are untrustworthy, unethical, and operate like a scam. I’ll be filing complaints with the FCC, FTC, and my state’s Attorney General.

Xfinity Mobile — you should be ashamed. This is theft, plain and simple.